About Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both.
Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them.
Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system.
Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards.
Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Similar to Agent Insight
Run the Jev decision model in your browser: 3 live runs without signup, then 100,000 free tokens, plus a Jev API.
All-in-one AI workspace to generate images, videos, and audio with multiple leading AI models.
An adaptive AI tutor that turns topics or your materials into courses, lessons, and answers tailored to how you learn.
Create AI videos from text or images with Dola AI. Free starter credits, multiple video models, instant downloads, plus AI image generation.
Free AI clothes changer online. Swap outfits and try on clothes from a photo in minutes — create a free account to start, no card required.
Free AI video generator: turn text prompts and photos into video clips with Sora 2, Veo 3.1, Wan and more. Free starter credits, no watermark download
Plan social content, collect client approvals, publish to nine platforms, and report on performance with an AI assistant.
Free Chrome extension. Paste your rough point and Chrome's built-in AI writes a fresh reply for that post on X, LinkedIn, Facebook or Instagram.